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Commercial Customer Service Specialist

Hummel Group
Job Description
Our Wadsworth team is seeking a full-time Customer Service Specialist with a passion for helping clients manage risk through the use of insurance and financial strategies.   

As a Customer Service Specialist, you will have the opportunity to:
  • Be part of a Trusted Choice® Independent Agency, committed to delivering quality service, competitive pricing, a broad choice of products and unparalleled advocacy.
  • Serve clients, with or without risk advisor involvement providing excellent customer service
  • Prepare new and renewal submissions for marketing and proposals
  • Provide recommendations and follow up with clients and carriers on quotes, policy changes, claims, answer policy and billing questions, and provide requested documentation.
  • Work with underwriters and follow up with requests for information or processing of charges
  • Process adds and deletes for group clients in a timely and accurate manner.
  • Handle phone calls and walk-in activity by clients, carriers or others, including billing questions.
A Successful Customer Service Specialist at Hummel Group:
  • Is responsive and accommodating to co-workers and clients
  • Has a strong attention to detail; Precise and accurate with work.
  • Believes in the value of helping others to manage their risk
  • Demonstrates high integrity
  • Values teamwork and selflessness
  • Is self-directed and independent
  • Ability to obtain and maintain an active property and casualty license for the State of Ohio
  • Has a valid Ohio driver’s license
Total Rewards at Hummel Group
Hummel Group offers a list of competitive compensation and benefits to meet the needs of all employees.
Contact Information

Orrville Area Chamber Champions